The purpose of this policy is to explain how E and S Pest Solutions collects, protects, and uses personal data. E and S Pest Solutions is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does E and S Pest Solutions Collect?
E and S Pest Solutions needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. E and S Pest Solutions also has access to personal data that is generated over the Network utilised by E and S Pest Solutions services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances E and S Pest Solutions may also collect financial information about E and S Pest Solutions customers and end users from third parties to enable E and S Pest Solutions to assess its risks in granting credit terms and contact information about organisations E and S Pest Solutions considers may be interested in E and S Pest Solutions products and services.
3. How Does E and S Pest Solutions Obtain Personal Data?
E and S Pest Solutions obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the E and S Pest Solutions website); from third party list brokers; from resellers who pass on personal data to E and S Pest Solutions about end users; and directly from the Network utilised by E and S Pest Solutions services.
4. How Does E and S Pest Solutions Use The Personal Data It Holds?
4.1 Providing and Improving the E and S Pest Solutions Service
Most of E and S Pest Solutions’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, E and S Pest Solutions may also use personal data to improve on the level and type of service E and S Pest Solutions offers to its customers. As part of this interest in improving the service provided E and S Pest Solutions may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
E and S Pest Solutions may from time to time inform its customers, end users and potential customers about E and S Pest Solutions and E and S Pest Solutions affiliate products and services and other information E and S Pest Solutions feels may be of interest.
Customers and other recipients of information from E and S Pest Solutions may indicate at the time they first place an order with E and S Pest Solutions whether or not they wish to receive such information or at any later time by simply contacting E and S Pest Solutions as indicated in paragraph 9 below.
5. To Whom Does E and S Pest Solutions Disclose Personal Data?
As a general rule, E and S Pest Solutions does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where E and S Pest Solutions is under an obligation by law to disclose personal data or where E and S Pest Solutions has contracted with third parties to assist in providing services to E and S Pest Solutions customers such as for delivery, installation and systems support services.
6. How Does E and S Pest Solutions Protect the Personal Data it Holds?
E and S Pest Solutions takes customer confidentiality and security very seriously. E and S Pest Solutions has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within E and S Pest Solutions. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
E and S Pest Solutions will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
7. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by E and S Pest Solutions specific rights to access and rectify personal data held about them. These include the right to:
obtain from E and S Pest Solutions, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by E and S Pest Solutions regarding promotions or new products and services.
8. Contact Details
If any individual wishes to contact E and S Pest Solutions regarding the personal data held about them or has any other question about E and S Pest Solutions’s data privacy procedures, they should direct an email to firstname.lastname@example.org.
9. Policy Updates
As part of E and S Pest Solutions’s commitment to compliance with data privacy requirements, and to reflect changes in E and S Pest Solutions’s operating procedures, E and S Pest Solutions may update the terms of this policy from time to time and will post the revised policy on this page.
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