The purpose of this policy is to explain how Essex and Suffolk Pest Solutions collects, protects, and uses personal data. Essex and Suffolk Pest Solutions is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Essex and Suffolk Pest Solutions Collect?
Essex and Suffolk Pest Solutions needs certain personal data to enable it to provide its products and services to its customers and end-users. The personal data collected will generally include company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Essex and Suffolk Pest Solutions also has access to personal data that is generated over the Network utilised by Essex and Suffolk Pest Solutions services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances, Essex and Suffolk Pest Solutions may also collect financial information about Essex and Suffolk Pest Solutions customers and end-users from third parties to enable Essex and Suffolk Pest Solutions to assess its risks in granting credit terms and contact information about organisations Essex and Suffolk Pest Solutions considers may be interested in E and S Pest Solutions products and services.
3. How Does Essex and Suffolk Pest Solutions Obtain Personal Data?
Essex and Suffolk Pest Solutions obtains personal data in a number of ways including from orders placed by customers and end-users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Essex and Suffolk Pest Solutions website); from third party list brokers; from resellers who pass on personal data to Essex and Suffolk Pest Solutions about end-users; and directly from the Network utilised by Essex and Suffolk Pest Solutions services.
4. How Does Essex and Suffolk Pest Solutions Use The Personal Data It Holds?
4.1 Providing and Improving the Essex and Suffolk Pest Solutions Service
Most of Essex and Suffolk Pest Solutions’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Essex and Suffolk Pest Solutions may also use personal data to improve on the level and type of service Essex and Suffolk Pest Solutions offers to its customers. As part of this interest in improving the service provided Essex and Suffolk Pest Solutions may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 DIRECT MARKETING
Essex and Suffolk Pest Solutions may from time to time inform its customers, end-users and potential customers about Essex and Suffolk Pest Solutions and Essex and Suffolk Pest Solutions affiliate products and services and other information Essex and Suffolk Pest Solutions feel may be of interest. Customers and other recipients of information from Essex and Suffolk Pest Solutions may indicate at the time they first place an order with Essex and Suffolk Pest Solutions whether or not they wish to receive such information or at any later time by simply contacting Essex and Suffolk Pest Solutions as indicated in paragraph 9 below.
5. To Whom Does Essex and Suffolk Pest Solutions Disclose Personal Data?
As a general rule, Essex and Suffolk Pest Solutions does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Essex and Suffolk Pest Solutions is under an obligation by law to disclose personal data or where Essex and Suffolk Pest Solutions has contracted with third parties to assist in providing services to Essex and Suffolk Pest Solutions customers such as for delivery, installation and systems support services.
6. How Does Essex and Suffolk Pest Solutions Protect the Personal Data it Holds?
Essex and Suffolk Pest Solutions takes customer confidentiality and security very seriously. Essex and Suffolk Pest Solutions has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Essex and Suffolk Pest Solutions. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Essex and Suffolk Pest Solutions will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
7. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Essex and Suffolk Pest Solutions specific rights to access and rectify personal data held about them. These include the right to:
obtain from Essex and Suffolk Pest Solutions, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by Essex and Suffolk Pest Solutions regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Essex and Suffolk Pest Solutions regarding the personal data held about them or has any other question about Essex and Suffolk Pest Solutions’ data privacy procedures, they should direct an email to firstname.lastname@example.org.
10. Policy Updates
As part of Essex and Suffolk Pest Solutions’ commitment to compliance with data privacy requirements, and to reflect changes in E and S Pest Solutions’s operating procedures, E and S Pest Solutions may update the terms of this policy from time to time and will post the revised policy on this page.
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