Lower Holbrook, Ipswich, IP9 2RL
07979 301334

Privacy Policy

Data Protection and Privacy Policy

Data Protection and Privacy Policy

1. Introduction

The purpose of this policy is to explain how Essex and Suffolk Pest Solutions collects, protects, and uses personal data. Essex and Suffolk Pest Solutions is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Essex and Suffolk Pest Solutions Collect?

Essex and Suffolk Pest Solutions needs certain personal data to enable it to provide its products and services to its customers and end-users. The personal data collected will generally include company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Essex and Suffolk Pest Solutions also has access to personal data that is generated over the Network utilised by Essex and Suffolk Pest Solutions services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances, Essex and Suffolk Pest Solutions may also collect financial information about Essex and Suffolk Pest Solutions customers and end-users from third parties to enable Essex and Suffolk Pest Solutions to assess its risks in granting credit terms and contact information about organisations Essex and Suffolk Pest Solutions considers may be interested in E and S Pest Solutions products and services.

3. How Does Essex and Suffolk Pest Solutions Obtain Personal Data?

Essex and Suffolk Pest Solutions obtains personal data in a number of ways including from orders placed by customers and end-users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Essex and Suffolk Pest Solutions website); from third party list brokers; from resellers who pass on personal data to Essex and Suffolk Pest Solutions about end-users; and directly from the Network utilised by Essex and Suffolk Pest Solutions services.

4. How Does Essex and Suffolk Pest Solutions Use The Personal Data It Holds?
4.1 Providing and Improving the Essex and Suffolk Pest Solutions Service

Most of Essex and Suffolk Pest Solutions’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Essex and Suffolk Pest Solutions may also use personal data to improve on the level and type of service Essex and Suffolk Pest Solutions offers to its customers. As part of this interest in improving the service provided Essex and Suffolk Pest Solutions may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 DIRECT MARKETING

Essex and Suffolk Pest Solutions may from time to time inform its customers, end-users and potential customers about Essex and Suffolk Pest Solutions and Essex and Suffolk Pest Solutions affiliate products and services and other information Essex and Suffolk Pest Solutions feel may be of interest. Customers and other recipients of information from Essex and Suffolk Pest Solutions may indicate at the time they first place an order with Essex and Suffolk Pest Solutions whether or not they wish to receive such information or at any later time by simply contacting Essex and Suffolk Pest Solutions as indicated in paragraph 9 below.

5. To Whom Does Essex and Suffolk Pest Solutions Disclose Personal Data?

As a general rule, Essex and Suffolk Pest Solutions does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Essex and Suffolk Pest Solutions is under an obligation by law to disclose personal data or where Essex and Suffolk Pest Solutions has contracted with third parties to assist in providing services to Essex and Suffolk Pest Solutions customers such as for delivery, installation and systems support services.

6. How Does Essex and Suffolk Pest Solutions Protect the Personal Data it Holds?

Essex and Suffolk Pest Solutions takes customer confidentiality and security very seriously. Essex and Suffolk Pest Solutions has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Essex and Suffolk Pest Solutions. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Essex and Suffolk Pest Solutions will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Essex and Suffolk Pest Solutions specific rights to access and rectify personal data held about them. These include the right to:
7.1
obtain from Essex and Suffolk Pest Solutions, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
7.2
request the deletion or rectification of personal data which is inaccurate; and
7.3
as explained in paragraph 4.2 above to object to any unsolicited information sent by Essex and Suffolk Pest Solutions regarding promotions or new products and services.

8. Contact Details

If any individual wishes to contact Essex and Suffolk Pest Solutions regarding the personal data held about them or has any other question about Essex and Suffolk Pest Solutions’ data privacy procedures, they should direct an email to info@eandspestsolutions.co.uk.

9. Policy Updates

As part of Essex and Suffolk Pest Solutions’ commitment to compliance with data privacy requirements, and to reflect changes in E and S Pest Solutions’s operating procedures, E and S Pest Solutions may update the terms of this policy from time to time and will post the revised policy on this page.

Cookies

Our sites use some unobtrusive cookies to store information on your computer.

Some cookies on these sites are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site.

How to remove cookies

Essex and Suffolk Pest Solutions will not use cookies to collect identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains information on how to do this on the most popular browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of Essex and Suffolk Pest Solutions website.

List of Main Cookies Used:

Some anonymous log-file information that is collected automatically:

  • Your IP address
  • Your browser and operating system
  • The date and time of your visit
  • The pages you request
  • If you followed a link to our sites, the previous web site visited

This information is used to analyse overall patterns of web site use. By visiting our sites you agree to cookies being used.

For more information on our Cookie Policy, please visit this page.